Last updated: 06.2026
Shipping
Orders are processed as quickly as possible after payment confirmation.

Because products are handmade and released in limited quantities, processing times may vary.

Estimated delivery times are provided at checkout and are not guaranteed.

Customers are responsible for ensuring that shipping information is accurate.

International Orders
International orders may be subject to customs duties, import taxes, or local fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated.

Damaged Deliveries
If an item arrives damaged, please contact us within 7 days of delivery at:

julian.bieneck@icloud.com

Please include photographs of the damage and your order number.

Returns
Consumers located within the European Union generally have a statutory right to withdraw from a purchase within 14 days of receiving the goods.

To exercise this right, contact:

hello@studiobieneck.com

Returned products must be:

• Unused
• In original condition
• Returned with original packaging where possible
• 
  

Refunds
Refunds will be issued after returned items have been received and inspected.

Refunds will be made using the original payment method where possible.

Non-Returnable Items
Products that have been personalized, custom-made to a customer's specifications, or otherwise exempt under applicable consumer law may not be eligible for return.

Any such exceptions will be clearly stated on the relevant product page.

Contact
hello@studiobieneck.com